Medical Reception Supervisor

Company Name:
IHA Health Services Corp
# Job Details:
Associate's Degree
3 - 5 years of experience required
This position is responsible for ensuring patients receive friendly, efficient service, supervising the medical reception staff, planning and implementing operational processes of the front desk department, and working with other managers in the office to achieve the operational goals. This position is also responsible for managing the medical records staff and ensuring an effective team environment.
The Medical Reception Supervisor responsibilities include scheduling for the reception and medical records staff. Completes appropriate payroll sheets for staff and coordinates timesheets and time off requests. Effectively organizes training materials for new employees and keeps materials up to date of any changes in procedures. Keeps department staff informed on new guidelines and information that is required to do their jobs. Also oversees the ordering and maintenance of office supplies for the front office.
In conjunction with the Practice Manager, hires and trains department staff as well as conducts employee performance reviews and ongoing coaching for department staff. Also documents employee interactions and resolves patient and staff issues.
This supervisor will also remain aware of provider schedules and facilitates the efficiency of scheduling through training and monitoring of the daily schedules. Gives feedback to staff when needed and maintains knowledge of all office services, billing, and managed care department basic services.
Actively supports the front office functions by performing all duties of a Medical Receptionist on a regular basis. Answers telephone, takes and relays accurate messages, schedules and confirms appointments. Greets all individuals arriving at the office courteously, and assists with ensuring that their needs are met. Obtains necessary patient registration information, verifies patient insurance eligibility prepares charts for visits in accordance with IHA protocols, and notifies clinical staff of patient. Completes patient encounter forms and collects payments and may posts charges to billing system. Retrieves and files EMR/paper charts and miscellaneous reports.
1. High school graduate or equivalent with applicable college coursework or seminars in management and supervision.
2. A minimum of 3 years experience working in a Medical Office, with Reception or Cross-training Medical Assisting responsibilities is required.
3. Prior supervisory experience is strongly preferred; prefer Associates or Bachelors degree in relevant field (Management, Healthcare Administration, etc.)
4. Ability to effectively supervise and manage functional area within the Medical Office (Reception, Medical Records), providing feedback and guidance to staff and support more complex patient reception/medical records problems or insurance issues.
5. Ability to communicate effectively with customers and visitors in a professional manner and in a way that is responsive to customer needs and the situation; must set a positive example for the staff supervised ensuring that there is adherence to IHA's Customer guidelines and philosophy.
Category: Medical Office Staff
Facility: IHA Ann Arbor OB/GYN - Plymouth
Department: Administration
Schedule: Full Time
Hours: 40 Hours

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