Customer Service Representative

Company Name:
Salary period: Annual
Additional classifications: Manufacturing and Production
Job Summary
The Customer Service Representative enters sales orders into on-line system using SAP. Expedites, reschedules, and adjusts sales orders as necessary. Performs limited and routine customer service by providing guidance and assistance regarding orders, accounts, products, parts, and special programs.
Essential Job Duties and Responsibilities
Enters domestic and international sales orders into on-line system using SAP. Reviews and edits domestic orders. Compiles and communicates information to sales offices regarding sales orders. Reschedules and adjusts sales orders according to inventory availability and customer requirements; expedites orders. Compiles information for reports and maintains log; distributes reports. Maintains in-house orders; files orders. Performs limited and routine customer service under supervision: Listens to customer complaints and requests; resolve if possible, or refer to the appropriate personnel. Document complaints and referrals. Guides and assists customer with part number identifications, product substitution, and special sales programs. Maintains an image of dedication, courtesy, and professional competence that will be recognized as such by our customers. Other duties as assigned.
Education and Experience Requirements
High school diploma
Minimum 1-4 years of office experience
Preferred Skills and Abilities
Strong communication skills with the ability to communicate effectively at any level Ability to work in a fast paced environment with competing priorities; ability to multi-task Self starter Ability to read Bills of Materials and Engineering Drawings Detail oriented
Working Conditions and Physical Demands
Office environment.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Travel Required

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