Cashier/Team Member
Grand Traverse Pie Company Grand Traverse Pie Company Plymouth, MI Plymouth, MI Part-time Full-time Part-time Full-time $12 - $13 an hour $12 - $13 an hour Join the GT Pie Family! We love our pie people and we really love welcoming new people to the pie family.
Our mission and values are clear:
to make the best homemade from scratch pies anywhere, to follow that course with all of our products, and to treat our guests, suppliers, and employees with respect and dignity.
As an employee, you will take part in something special that's getting rarer:
operating a business that strives to connect with the community every day.
The food is fresh, made on-site, by hand with the utmost care for quality.
Our guests will be treated like family.
We want them to view our pie shop as a destination to relax and enjoy the ambiance, smells, and taste that permeates each and every pie shop Job Title:
Customer Service Representative Reports To:
Customer Service Team Leader Summary Provides friendly and helpful service to customers by fulfilling customer orders, serving customers in the store, and maintaining a neat and well stocked lobby and kitchen area by performing the following duties.
Essential Duties and Responsibilities Talks with customers by phone or in person in a friendly, sincere, and helpful manner Receives and fills orders or requests Maintains lobby and kitchen areas, keeping tables and equipment clean and neat Packages pies and baked goods according to specifications for take out orders Slices pies according to specifications for dine in or take out customers Prepares certain beverages including, but not limited to, smoothies and espresso drinks Becomes proficient on POS system and charges customers appropriately for products and/or services requested Collects payment from customer, makes change, and responsible for all monies in assigned cash drawer Up-sells new or additional services (e.
g.
Would you like coffee with your pie?) Accepts customer concerns, complaints and compliments with concern and tact Tells owner or manager immediately about concerns, complaints, and compliments Finds projects or tasks to work on when business is slow Keeps work area free of clutter and clean both during and at end of each shift Other duties may be assigned Supervisory Responsibilities This job has no supervisory responsibilities.
Competency To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Gathers and analyzes information from co-workers, supervisors and customers skillfully Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Accepts customer feedback to improve service; Responds to requests for service and assistance; Meets commitments Oral Communication - Speaks clearly in positive and negative situations Business Acumen - Understands business implications of decisions Ethics - Positive, Productive, and Good Hearted; Treats people with respect; Works with integrity.
Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions Planning/Organizing - Uses time efficiently Professionalism - Approaches others in a tactful manner; Follows through on commitments Quality - Looks for ways to improve and promote quality Dependability - Commits to work schedule and shows up for work on time Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED) is required unless the person is attending high school or a continuing education class to obtain a GED at the time of employment.
Language Skills Ability to read and comprehend simple instructions, customer orders, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Must be able to do basic computations with American currency.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with multiple tasks involving orders and customers and work in a fast paced environment.
Computer Skills To perform this job successfully, an individual should have knowledge of order processing systems; the cash register; spreadsheet software and word processing software.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is frequently required to stand.
The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to extreme cold and extreme heat.
The noise level in the work environment is usually moderate.
Associate Requirements:
Must be Positive, Good-Hearted, and Productive Must be at least 16 years of age Some food service or retail experience is preferred (but not necessary) Must be energetic and enjoy a fast-paced environment We have full-time and part-time positions available.
We can't wait to talk to you and invite you to join the GT Pie Family.
' ' Benefit Conditions:
Waiting period may apply Only full-time employees eligible COVID-19 Precaution(s):
Personal protective equipment provided or required Plastic shield at work stations Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Work Location:
One location This Job Is:
A job for which all ages, including older job seekers, are encouraged to apply Work Remotely No Job Types:
Full-time, Part-time Pay:
$12.
00 - $13.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Restaurant type:
Bakery Fast casual restaurant Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Our mission and values are clear:
to make the best homemade from scratch pies anywhere, to follow that course with all of our products, and to treat our guests, suppliers, and employees with respect and dignity.
As an employee, you will take part in something special that's getting rarer:
operating a business that strives to connect with the community every day.
The food is fresh, made on-site, by hand with the utmost care for quality.
Our guests will be treated like family.
We want them to view our pie shop as a destination to relax and enjoy the ambiance, smells, and taste that permeates each and every pie shop Job Title:
Customer Service Representative Reports To:
Customer Service Team Leader Summary Provides friendly and helpful service to customers by fulfilling customer orders, serving customers in the store, and maintaining a neat and well stocked lobby and kitchen area by performing the following duties.
Essential Duties and Responsibilities Talks with customers by phone or in person in a friendly, sincere, and helpful manner Receives and fills orders or requests Maintains lobby and kitchen areas, keeping tables and equipment clean and neat Packages pies and baked goods according to specifications for take out orders Slices pies according to specifications for dine in or take out customers Prepares certain beverages including, but not limited to, smoothies and espresso drinks Becomes proficient on POS system and charges customers appropriately for products and/or services requested Collects payment from customer, makes change, and responsible for all monies in assigned cash drawer Up-sells new or additional services (e.
g.
Would you like coffee with your pie?) Accepts customer concerns, complaints and compliments with concern and tact Tells owner or manager immediately about concerns, complaints, and compliments Finds projects or tasks to work on when business is slow Keeps work area free of clutter and clean both during and at end of each shift Other duties may be assigned Supervisory Responsibilities This job has no supervisory responsibilities.
Competency To perform the job successfully, an individual should demonstrate the following competencies:
Problem Solving - Gathers and analyzes information from co-workers, supervisors and customers skillfully Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Accepts customer feedback to improve service; Responds to requests for service and assistance; Meets commitments Oral Communication - Speaks clearly in positive and negative situations Business Acumen - Understands business implications of decisions Ethics - Positive, Productive, and Good Hearted; Treats people with respect; Works with integrity.
Judgment - Exhibits sound and accurate judgment; Supports and explains reasoning for decisions Planning/Organizing - Uses time efficiently Professionalism - Approaches others in a tactful manner; Follows through on commitments Quality - Looks for ways to improve and promote quality Dependability - Commits to work schedule and shows up for work on time Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and/or Experience High school diploma or general education degree (GED) is required unless the person is attending high school or a continuing education class to obtain a GED at the time of employment.
Language Skills Ability to read and comprehend simple instructions, customer orders, and memos.
Ability to write simple correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Mathematical Skills Ability to add, subtract, multiply, and divide using whole numbers, common fractions, and decimals.
Must be able to do basic computations with American currency.
Reasoning Ability Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to deal with multiple tasks involving orders and customers and work in a fast paced environment.
Computer Skills To perform this job successfully, an individual should have knowledge of order processing systems; the cash register; spreadsheet software and word processing software.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear.
The employee is frequently required to stand.
The employee is occasionally required to walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl and taste or smell.
The employee must frequently lift and/or move up to 30 pounds and occasionally lift and/or move up to 40 pounds.
Specific vision abilities required by this job include close vision.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is occasionally exposed to extreme cold and extreme heat.
The noise level in the work environment is usually moderate.
Associate Requirements:
Must be Positive, Good-Hearted, and Productive Must be at least 16 years of age Some food service or retail experience is preferred (but not necessary) Must be energetic and enjoy a fast-paced environment We have full-time and part-time positions available.
We can't wait to talk to you and invite you to join the GT Pie Family.
' ' Benefit Conditions:
Waiting period may apply Only full-time employees eligible COVID-19 Precaution(s):
Personal protective equipment provided or required Plastic shield at work stations Temperature screenings Social distancing guidelines in place Sanitizing, disinfecting, or cleaning procedures in place Work Location:
One location This Job Is:
A job for which all ages, including older job seekers, are encouraged to apply Work Remotely No Job Types:
Full-time, Part-time Pay:
$12.
00 - $13.
00 per hour
Benefits:
Dental insurance Employee discount Health insurance Paid time off Vision insurance Restaurant type:
Bakery Fast casual restaurant Shift:
8 hour shift Day shift Weekly day range:
Monday to Friday Weekends as needed Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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